October 3, 2023

Suncor Energy has revealed that they suffered a cyber incident. After which, the customers at Petro-Canada gas stations, a subsidiary across Canada, reported technical issues that prevented them from using credit cards or rewards points to pay.

Suncor Energy is Canada’s leading integrated energy company, providing oil sands development, production, and upgrading, offshore oil and gas, and petroleum refining in Canada and the United States. It owns the Petro-Canada retail and wholesale distribution networks. Petro-Canada operates over 1,500 gas stations across Canada.

As per multiple reports, customers at the affected gas stations were unable to use credit card rewards points to pay. Suncor launched an investigation into the incident right away, enlisting the assistance of third-party experts.


There is no information available about the nature of the cyber security incident or whether it was a ransomware attack that compromised the company’s systems.

While Suncor has yet to provide details about the attack, Petro-Canada has reported issues with the app and website for its Petro-Points loyalty program.

Neither Suncor nor Petro-Canada has responded to requests for more information about the service outages as well, but Suncor assured that sensitive data has been spared from the attack. “At this time, we are not aware of any evidence that customer, supplier, or employee data has been compromised or misused as a result of this situation

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