October 2, 2023

Cloud directory-as-a-service provider JumpCloud has been pushed to reset the API keys for customers due to an unspecified “ongoing incident.”

A notice has been sent to customers only stating that the company was resetting the API keys out of an abundance of caution. “We have done this to protect your organization and operations. We apologize for any disruption this causes you and your organization, but the action was taken on your behalf as the most prudent course of action.”

The further notice on JumpCloud’s support site does not provide any additional details on the incident and only repeats the claim that it was resetting API keys “out of an abundance of caution relating to an ongoing incident. The support page provides details on how JumpCloud admins using a JumpCloud API key can access a new key.


JumpCloud’s service offers simplified directory management for companies that have multiple user directories or that don’t want to go to the trouble of installing their own.

Showcased as a modern replacement for Microsoft Corp.’s Active Directory service, JumpCloud’s directory provides core identity and access control services, multifactor authentication, single sign-on, and integration with other popular directories.

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